Codiac Transpo - Service Level

FEEDBACK REPORT NOW AVAILABLE (2021-10-05)

Thank you to the hundreds of citizens who shared their input!

• 1,400+ site visits
• 500+ survey responses
• 30+ pages of comments

The results are in! Check out the 'More Info' section to the right to find:

• the summary report for highlights on the feedback received on this initiative;
• the full report, which includes all comments (verbatim, i.e. as submitted) by respondents.

Background

Throughout the COVID-19 pandemic, Codiac Transpo did not stop operating. It was an essential service for residents in the tri-community to get to their essential services and for essential workers to get to their places of employment. COVID-19 continues to impact the transit system:

• In the early months of the pandemic, revenue was down as much as $230,000 per month, since fares were not being collected due to physical distancing requirements ;
• Ridership decreased by 75% in mid-2020, and has since increased, but remains at 50% pre-pandemic ridership levels as of July 2021;
• Service levels were reduced, in light of COVID-19 pandemic impacts and reduction in ridership, and have been increasing in different stages. As of August 2021, the tri-communities’ are currently at approximately 75% of pre-pandemic service levels.

Transit recovery

In recent months, we have been adjusting routes and service within the current service levels. Now that the Province of New Brunswick has transitioned to the green phase of recovery and more residents in the tri-community are returning to transit, we are looking at a multi-step phased recovery approach.

This survey will not mean immediate restoration of service. Rather, it will assist us in identifying the greatest needs during our current service hour gaps, needs of current transit riders and those who have not yet returned to transit, and gain a better understanding of the importance of transit for our customers. This information will be used to assist us as we plan our transit recovery in the coming months (while also considering potential risks including COVID-19 variants and any potential future restrictions).

How you can help

You’re invited to fill out this survey by September 18. This survey is confidential, and does not collect name or email, unless you register for a Lets Chat Moncton account. We do ask survey responders to provide an email address and a screen name to avoid duplicate responses. However, this information will not be collected as part of the survey. In order to understand the responses by municipality, we ask that you identify your postal code.