Public & Downtown Security

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Several community partners, levels of government and the community have been working to address the social issues our city is currently facing. This complex issue requires the collaboration of all stakeholders to find solutions that will have a lasting impact.

As we strive to keep the community informed, we have collected information from the partners and provided an update on several actions being undertaken.

If you have feedback, we encourage you to provide it in the section below. To receive further updates, you can register for a Let's Chat Moncton account by clicking the "register" button.


Community Update Related to Homelessness and Social Issues
Feb. 1, 2024

Codiac RCMP

Action itemStatus
1. Increase the presence of police officers within our community neighbourhoods
  • Five (5) additional officers have been added to Codiac RCMP in 2023.
  • A Community Intervention Officer has been added to the Community Policing Unit.
2. Improve customer service for 911 calls
  • An Assistant Manager position has been filled with a specific focus on customer service and quality assurance.
3. Develop a resident and business reporting platform for immediate action
4. Implement a Community Policing Office on Main Street
  • Located at 795 Main St.; opened Nov. 24, 2023
5. Increase police presence in schools
  • A school-liaison officer has been assigned to each local high school and affiliated feeder schools.
6. Enforce panhandling by-laws
  • Codiac RCMP has been successfully enforcing NB Motor Vehicle Act (NBMVA) regulations.
  • Offenders found panhandling at street intersections have and continue to be removed and charged.
7. Improve Codiac RCMP reporting on organized crime and drug-related offenses/arrests
  • A manager of community relations has been hired by the Codiac RCMP and is in place.
  • Codiac RCMP report on drug related offenses every quarter. Data can be found on the CRPA web site (https://www.crpa-aprc.ca).
8. Increase participation in the Citizens on Patrol Program
  • Recruitment sessions have occurred over the past year. Program currently has 39 members who are trained and actively patrolling
9. Install signage to promote Citizens on Patrol within city neighbourhoods
  • Signage has been installed and is available through the Citizens on Patrol group.


City of Moncton

Action itemStatus
10. Increase the presence of by-law enforcement officers within our community neighbourhoods
  • By-Law answering calls 24/7 throughout the city.
  • Number of Community Officers responding to citizens’ concerns has been increased to 18.
  • Active patrol of school grounds and parks.
  • Patrols in key areas are being done prior to businesses opening.
  • New telephone number (506-853-3333) and Report an Issue (https://www.moncton.ca/report-issue) continue to be promoted.
  • Software is being upgraded to improve access to data, key performance indicators (KPIs), and reporting.
  • Further actions are being discussed with stakeholders such as Downtown Moncton Centre-ville Inc. (DMCI), Destination Moncton-Dieppe, and others.
11. Improve communications and education regarding the discarded needle reporting process
  • The Safety Responsibilities promotional piece was sent in all residential and commercial water bills in 2023.
  • Community officers are picking-up discarded needles on both public and private property.
  • The City of Moncton has been promoting the new contact information to report discarded needles and safe drop-off locations throughout the city (https://www.moncton.ca/report-issue or 506-853-3333).
  • A needle safety campaign will be launched in Dieppe and Moncton in early 2024.
12. Address the issue of shopping cart visibility
  • Two (2) large local businesses implemented a strategy to keep shopping carts on their respective property, thus reducing cart theft.
  • A location to store items, including dedicated resources to coordinate, is being considered as the Province of NB establishes a plan for shelters in the spring of 2023.
  • Downtown retailers have implemented anti-theft devices on carts.
  • Downtown churches have implemented rules for outdoor congregation of individuals, thus reducing the accumulation of shopping carts at these locations.
  • Ensemble has installed a new fence at their Weldon Street location, resulting in a reduction of individuals congregating and shopping carts accumulating at their location.
13. Ensure tent sites are removed within a 24- to-72-hour timeframe
  • Clean-up services are being undertaken by a new contractor provide the service three days per week (up from two days).
  • Support is being provided by Codiac RCMP and municipal by-law officers.
  • New software will help with tracking data related to the removal of tent sites has been implemented.
14. Investigate the potential use of cameras within problem neighbourhoods throughout the city
  • Several cameras are installed around City infrastructure (i.e., parking garage), along Main Street and St. George Street.
  • A policy has been developed around camera use in the municipality.
15. Clean up garbage and debris in the downtown core
  • Downtown Moncton Centre-ville Inc. has implemented a full-time clean-up program for the downtown area. The Enviro Team can be reached at 506-688-7328.
  • Four proper waste receptacles have been installed.
  • The Downtown Moncton Clean-up initiative in partnership with DMCI and Harvest House has been fully funded by Moncton City Council.
16. Ongoing and improved community engagement and reporting
17. Request that CN Rail improve the security along train track corridors
  • The City of Moncton continues to work with Transport Canada, VIA Rail, and CN to ensure safety along the rail corridor.
  • A new CN Police officer started working in late January.


Province of New Brunswick

Action itemStatus
18. Establish mental health protocols related to the court system
  • The Department of Health has created several positions in addictions and mental health services (Horizon Health and Vitalité), as well as primary health care (Salvus Clinic). The positions are part of an in-reach/out-reach service to be provided within the shelters and to the community. Some of these positions have remained empty for some time.
  • A best-practice training framework for in-reach/out-reach health teams has been developed.
  • Vitalité has implemented a team of three health professionals for outreach services.
  • Recommendations for creating a Mental Health Docket in Moncton using best practices has been requested, but no progress has been made. Ultimately, for a Mental Health Court to work there must be mental health and addictions services/institutions in the community to which sentencing judges would need to refer people. Presently, these entities do not exist.
19. Establish tougher repercussions for repeat offenders
  • The Department of Justice and Public Safety is amending regulations to add Catalytic Converters and Precious Metals to the list of items that require special records keeping.
  • Discussion and further action to see about implementing daily reporting to authorities (Codiac RCMP) like current very successful City of Moncton Pawn Shop program.
  • Potential changes to Policing Act and other legislation to empower community officers to inspect and issue tickets, etc. No dates or timelines have been confirmed by the Province of New Brunswick to review the proposed changes.
20. Greater accountability for area scrap yards
  • On Nov. 1, 2022, amendments were introduced in the legislative assembly by the Department of Public Safety. There continues to be gaps in the current legislation which have been signaled to the Department in question.
21. Address challenges at community shelters
  • An Emergency Shelter Usage Dashboard has been created by the Province of NB (https://www.socialsupportsnb.ca).
  • The City of Moncton has an Extreme Weather Response Plan in partnership with various provincial and nonprofit stakeholders.
  • The community is awaiting further details from the Province of New Brunswick on the status of shelters.
  • The St. George Street Emergency Shelter – now named Bridge to Home Hub – is now being operated by the John Howard Society as a 24/7 drop-in and emergency shelter Pilot for one year with an opportunity for a two-year extension, should the initiative be successful.
  • Solutions for the complex individual cases are being contemplated.
  • The Department of Social Development has added new rent supplements in Moncton, but after one year of hardly any landlords willing to accept them, nonprofits are looking for alternatives to housing.


Task Force on Homelessness and Downtown Security

Action itemStatus
22. Include more community members working within the Task Force on Homelessness and Downtown Security
  • The Taskforce has since been dissolved given the Southeast Regional Service Commission’s mandate to oversee these files.

Several community partners, levels of government and the community have been working to address the social issues our city is currently facing. This complex issue requires the collaboration of all stakeholders to find solutions that will have a lasting impact.

As we strive to keep the community informed, we have collected information from the partners and provided an update on several actions being undertaken.

If you have feedback, we encourage you to provide it in the section below. To receive further updates, you can register for a Let's Chat Moncton account by clicking the "register" button.


Community Update Related to Homelessness and Social Issues
Feb. 1, 2024

Codiac RCMP

Action itemStatus
1. Increase the presence of police officers within our community neighbourhoods
  • Five (5) additional officers have been added to Codiac RCMP in 2023.
  • A Community Intervention Officer has been added to the Community Policing Unit.
2. Improve customer service for 911 calls
  • An Assistant Manager position has been filled with a specific focus on customer service and quality assurance.
3. Develop a resident and business reporting platform for immediate action
4. Implement a Community Policing Office on Main Street
  • Located at 795 Main St.; opened Nov. 24, 2023
5. Increase police presence in schools
  • A school-liaison officer has been assigned to each local high school and affiliated feeder schools.
6. Enforce panhandling by-laws
  • Codiac RCMP has been successfully enforcing NB Motor Vehicle Act (NBMVA) regulations.
  • Offenders found panhandling at street intersections have and continue to be removed and charged.
7. Improve Codiac RCMP reporting on organized crime and drug-related offenses/arrests
  • A manager of community relations has been hired by the Codiac RCMP and is in place.
  • Codiac RCMP report on drug related offenses every quarter. Data can be found on the CRPA web site (https://www.crpa-aprc.ca).
8. Increase participation in the Citizens on Patrol Program
  • Recruitment sessions have occurred over the past year. Program currently has 39 members who are trained and actively patrolling
9. Install signage to promote Citizens on Patrol within city neighbourhoods
  • Signage has been installed and is available through the Citizens on Patrol group.


City of Moncton

Action itemStatus
10. Increase the presence of by-law enforcement officers within our community neighbourhoods
  • By-Law answering calls 24/7 throughout the city.
  • Number of Community Officers responding to citizens’ concerns has been increased to 18.
  • Active patrol of school grounds and parks.
  • Patrols in key areas are being done prior to businesses opening.
  • New telephone number (506-853-3333) and Report an Issue (https://www.moncton.ca/report-issue) continue to be promoted.
  • Software is being upgraded to improve access to data, key performance indicators (KPIs), and reporting.
  • Further actions are being discussed with stakeholders such as Downtown Moncton Centre-ville Inc. (DMCI), Destination Moncton-Dieppe, and others.
11. Improve communications and education regarding the discarded needle reporting process
  • The Safety Responsibilities promotional piece was sent in all residential and commercial water bills in 2023.
  • Community officers are picking-up discarded needles on both public and private property.
  • The City of Moncton has been promoting the new contact information to report discarded needles and safe drop-off locations throughout the city (https://www.moncton.ca/report-issue or 506-853-3333).
  • A needle safety campaign will be launched in Dieppe and Moncton in early 2024.
12. Address the issue of shopping cart visibility
  • Two (2) large local businesses implemented a strategy to keep shopping carts on their respective property, thus reducing cart theft.
  • A location to store items, including dedicated resources to coordinate, is being considered as the Province of NB establishes a plan for shelters in the spring of 2023.
  • Downtown retailers have implemented anti-theft devices on carts.
  • Downtown churches have implemented rules for outdoor congregation of individuals, thus reducing the accumulation of shopping carts at these locations.
  • Ensemble has installed a new fence at their Weldon Street location, resulting in a reduction of individuals congregating and shopping carts accumulating at their location.
13. Ensure tent sites are removed within a 24- to-72-hour timeframe
  • Clean-up services are being undertaken by a new contractor provide the service three days per week (up from two days).
  • Support is being provided by Codiac RCMP and municipal by-law officers.
  • New software will help with tracking data related to the removal of tent sites has been implemented.
14. Investigate the potential use of cameras within problem neighbourhoods throughout the city
  • Several cameras are installed around City infrastructure (i.e., parking garage), along Main Street and St. George Street.
  • A policy has been developed around camera use in the municipality.
15. Clean up garbage and debris in the downtown core
  • Downtown Moncton Centre-ville Inc. has implemented a full-time clean-up program for the downtown area. The Enviro Team can be reached at 506-688-7328.
  • Four proper waste receptacles have been installed.
  • The Downtown Moncton Clean-up initiative in partnership with DMCI and Harvest House has been fully funded by Moncton City Council.
16. Ongoing and improved community engagement and reporting
17. Request that CN Rail improve the security along train track corridors
  • The City of Moncton continues to work with Transport Canada, VIA Rail, and CN to ensure safety along the rail corridor.
  • A new CN Police officer started working in late January.


Province of New Brunswick

Action itemStatus
18. Establish mental health protocols related to the court system
  • The Department of Health has created several positions in addictions and mental health services (Horizon Health and Vitalité), as well as primary health care (Salvus Clinic). The positions are part of an in-reach/out-reach service to be provided within the shelters and to the community. Some of these positions have remained empty for some time.
  • A best-practice training framework for in-reach/out-reach health teams has been developed.
  • Vitalité has implemented a team of three health professionals for outreach services.
  • Recommendations for creating a Mental Health Docket in Moncton using best practices has been requested, but no progress has been made. Ultimately, for a Mental Health Court to work there must be mental health and addictions services/institutions in the community to which sentencing judges would need to refer people. Presently, these entities do not exist.
19. Establish tougher repercussions for repeat offenders
  • The Department of Justice and Public Safety is amending regulations to add Catalytic Converters and Precious Metals to the list of items that require special records keeping.
  • Discussion and further action to see about implementing daily reporting to authorities (Codiac RCMP) like current very successful City of Moncton Pawn Shop program.
  • Potential changes to Policing Act and other legislation to empower community officers to inspect and issue tickets, etc. No dates or timelines have been confirmed by the Province of New Brunswick to review the proposed changes.
20. Greater accountability for area scrap yards
  • On Nov. 1, 2022, amendments were introduced in the legislative assembly by the Department of Public Safety. There continues to be gaps in the current legislation which have been signaled to the Department in question.
21. Address challenges at community shelters
  • An Emergency Shelter Usage Dashboard has been created by the Province of NB (https://www.socialsupportsnb.ca).
  • The City of Moncton has an Extreme Weather Response Plan in partnership with various provincial and nonprofit stakeholders.
  • The community is awaiting further details from the Province of New Brunswick on the status of shelters.
  • The St. George Street Emergency Shelter – now named Bridge to Home Hub – is now being operated by the John Howard Society as a 24/7 drop-in and emergency shelter Pilot for one year with an opportunity for a two-year extension, should the initiative be successful.
  • Solutions for the complex individual cases are being contemplated.
  • The Department of Social Development has added new rent supplements in Moncton, but after one year of hardly any landlords willing to accept them, nonprofits are looking for alternatives to housing.


Task Force on Homelessness and Downtown Security

Action itemStatus
22. Include more community members working within the Task Force on Homelessness and Downtown Security
  • The Taskforce has since been dissolved given the Southeast Regional Service Commission’s mandate to oversee these files.

Questions? Feedback?

Thanks for your interest in the Public and Downtown Security Action Plan. 

Feel free to submit your question(s)/comment(s) here; a response will be provided either publicly or privately.

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    Can I obtain a job description for the Community safety enforcement officers? There are things that I am witness to that I don't believe are the correct actions of these officers and before I address it with them personally I would like to know what their job is in relation to needles and pipes on the ground and their interactions with those found to be loitering or trespassing.. Also if they have any training at all in medical assistance whether that's around OD or injury situations.

    Ragged1 asked 8 months ago

    Hi there,

    Thank you for your question. 

    The primary role of community officers is to ensure compliance with municipal by-laws. All community officers hold a diploma in police foundation training and a valid First Aid Certificate and receive training on responding to overdoses and administering Narcan. They also respond to public disorder or safety issues, as well as to reports of encampments, calling for assistance when necessary.

    Community officers will pick up discarded needles found outdoors on public and private property. The location of discarded needles should be reported using the Report an Issue form (https://www.moncton.ca/report-issue) or by calling 506-853-3333.

    Any concerns about the actions of community officers should be reported using the Report an Issue form or by calling the number above.

    Kind regards,
    Michelle 

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    13. Ensure tent sites are removed within a 24- to-72-hour timeframe Why haven't the tent sites and trash piles along the Riverfront trail west, some in the Petitcodiac River Tidal Zone, not had rule 13 applied? What a mess there. Why the foot dragging? I have reported this multiple times with zero action. If there is a strategy in this area, you should make it public, because inaction seems to be the rule here.

    ONE-REALLY-BAD-TAXI-RIDE asked 12 months ago

    Hi there, 

    Thank you for your comment. We are aware of the issues at that location and have passed your comments on to our By-law unit to further address. 

    If you have any other issues to report, you can also use our report an issue form www.moncton.ca/report-issue where you will receive a service request number with a confirmation email once your issue has been addressed.

    Kind regards,
    Michelle 

Page last updated: 05 Feb 2024, 04:27 PM