Codiac Transpo - Service Level

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FEEDBACK REPORT NOW AVAILABLE (2021-10-05)

Thank you to the hundreds of citizens who shared their input!

  • 1,400+ site visits
  • 500+ survey responses
  • 30+ pages of comments

The results are in! Check out the 'More Info' section to the right to find:

  • the summary report for highlights on the feedback received on this initiative;
  • the full report, which includes all comments (verbatim, i.e. as submitted) by respondents.



Background

Throughout the COVID-19 pandemic, Codiac Transpo did not stop operating. It was an essential service for residents in the tri-community to get to their essential services and for essential workers to get to their places of employment. COVID-19 continues to impact the transit system:

  • In the early months of the pandemic, revenue was down as much as $230,000 per month, since fares were not being collected due to physical distancing requirements ;
  • Ridership decreased by 75% in mid-2020, and has since increased, but remains at 50% pre-pandemic ridership levels as of July 2021;
  • Service levels were reduced, in light of COVID-19 pandemic impacts and reduction in ridership, and have been increasing in different stages. As of August 2021, the tri-communities’ are currently at approximately 75% of pre-pandemic service levels.


Transit recovery

In recent months, we have been adjusting routes and service within the current service levels. Now that the Province of New Brunswick has transitioned to the green phase of recovery and more residents in the tri-community are returning to transit, we are looking at a multi-step phased recovery approach.

This survey will not mean immediate restoration of service. Rather, it will assist us in identifying the greatest needs during our current service hour gaps, needs of current transit riders and those who have not yet returned to transit, and gain a better understanding of the importance of transit for our customers. This information will be used to assist us as we plan our transit recovery in the coming months (while also considering potential risks including COVID-19 variants and any potential future restrictions).


How you can help

You’re invited to fill out this survey by September 18. This survey is confidential, and does not collect name or email, unless you register for a Lets Chat Moncton account. We do ask survey responders to provide an email address and a screen name to avoid duplicate responses. However, this information will not be collected as part of the survey. In order to understand the responses by municipality, we ask that you identify your postal code.

FEEDBACK REPORT NOW AVAILABLE (2021-10-05)

Thank you to the hundreds of citizens who shared their input!

  • 1,400+ site visits
  • 500+ survey responses
  • 30+ pages of comments

The results are in! Check out the 'More Info' section to the right to find:

  • the summary report for highlights on the feedback received on this initiative;
  • the full report, which includes all comments (verbatim, i.e. as submitted) by respondents.



Background

Throughout the COVID-19 pandemic, Codiac Transpo did not stop operating. It was an essential service for residents in the tri-community to get to their essential services and for essential workers to get to their places of employment. COVID-19 continues to impact the transit system:

  • In the early months of the pandemic, revenue was down as much as $230,000 per month, since fares were not being collected due to physical distancing requirements ;
  • Ridership decreased by 75% in mid-2020, and has since increased, but remains at 50% pre-pandemic ridership levels as of July 2021;
  • Service levels were reduced, in light of COVID-19 pandemic impacts and reduction in ridership, and have been increasing in different stages. As of August 2021, the tri-communities’ are currently at approximately 75% of pre-pandemic service levels.


Transit recovery

In recent months, we have been adjusting routes and service within the current service levels. Now that the Province of New Brunswick has transitioned to the green phase of recovery and more residents in the tri-community are returning to transit, we are looking at a multi-step phased recovery approach.

This survey will not mean immediate restoration of service. Rather, it will assist us in identifying the greatest needs during our current service hour gaps, needs of current transit riders and those who have not yet returned to transit, and gain a better understanding of the importance of transit for our customers. This information will be used to assist us as we plan our transit recovery in the coming months (while also considering potential risks including COVID-19 variants and any potential future restrictions).


How you can help

You’re invited to fill out this survey by September 18. This survey is confidential, and does not collect name or email, unless you register for a Lets Chat Moncton account. We do ask survey responders to provide an email address and a screen name to avoid duplicate responses. However, this information will not be collected as part of the survey. In order to understand the responses by municipality, we ask that you identify your postal code.

Questions?

Thanks for your interest in the Codiac Transpo service improvements project! 

Feel free to submit your question(s)/comment(s) here; a response will be provided either publicly or privately.


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  • Share on Facebook Share on Twitter Share on Linkedin Email this link

    Dieppe bus service. Should be on saturday and sunday. Also not this braise transit derbice that ypu have to book bus forshuttle not good bus service in dieppe

    MarieJeannineBourque asked 5 months ago

    Good afternoon,

    Thank you for voicing your concerns. 

    All questions and comments received about the On-demand pilot project have been passed along to the City of Dieppe. 

    Let us know if you have any other questions or concerns. 

    Kind regards,
    Michelle 

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    I think the whole system would need to be updated / upgraded. We need to have shorter bus routes that connect at bus hubs with connections between buses only taking 5-10 minutes. Bus Hubs should be located at the Avenir Center, Champlain Mall, Trinity shopping area, University, Airport, etc). These would allow people to get quickly from their homes to the hubs to jump onto a different section of town. Within each section having a couple buses on each line would allow for faster pick up since the overall routes are shorter. Looking at where people live, and where they need to go for everyday essentials (education, work, groceries, appointments, etc) the routes should hit all of these locations before hitting the hubs. There's no reason someone needs to drive from Trinity area to the mall to do their groceries / basic shopping on a daily basis, so those connections should be quicker than driving. I also think that Parking Lots across Moncton and region should be taxes well beyond their financial feasibility to ensure that it's more profitable to have buildings sprouting up where parking lots are (allowing more commerce and residences to be scattered all over the municipality). Once the basic needs of residents are met, then there should be studies that look at commuting regions (like Schediac, Petticodiac, Salisbury etc) to allow some hourly access from their respective communities to the transportation hubs found within the city. Food for thought.

    Mathieu asked 3 months ago

    Good afternoon, 

    Thank you for taking the time to provide us with some feedback. We have passed along this information to the Management Team at Codiac Transpo.

    Kind regards,
    Michelle 

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    Can you please add a 12 or 1 pm route to Salisbury or Edinburg please

    Kiddo1989 asked 5 months ago

    Good morning,

    Thank you for taking the time to provide us with some feedback. We will include this information in our project report. 

    We would encourage you to fill out the survey to help us plan our transit recovery in the coming months. 

    Kind regards, 

    Michelle 

  • Share on Facebook Share on Twitter Share on Linkedin Email this link

    Can we please have a direct route from Mapleton Heights to Elmwood Granite Drive area? Mapleton Heights and Cherryhill Drive are a two subdivisions without any bus service.

    Susan D.Kay asked 5 months ago

    Good morning,

    Thank you for your valuable feedback. We will include this information in our project report. 

    We would encourage you to fill out the survey to help us plan our transit recovery in the coming months. 

    Kind regards, 

    Michelle

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    The Elmwood service should go till 10 or 11pm so people can get home after work as we are back in green phase more stores are staying open later and people have to work later but have to cab as Elmwood stops at 9, I have 5 people at the store I work at that take Elmwood after work but have to cab now cause of the 9pm stoppage

    Andrew Long asked 5 months ago

    Good afternoon, 

    Thank you for your valuable feedback. We will include this information in our project report. 

    Kind regards, 

    Michelle 

Page last updated: 05 October 2021, 13:47